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Refund policy

MONEY BACK -  Within 7 DAYS

We offer a 100% Money Back Guarantee! If you're not 100% satisfied with your purchase, please contact us within 7 Days of receiving your Opal. Once you have contacted us within the 7 days of receiving your Opal, please send the Opal back to the return address. Please make sure the Opal is in its original condition, un-altered and un-damaged. When we have received the Opal back and see it is in its original undamaged, unaltered condition, we will give your money back. (Less Shipping Costs)

 

EXCHANGE or STORE CREDIT - Within 30 DAYS

We offer an Exchange or Store Credit!

If you are not 100% happy with your purchase within 30 Days. Please contact us first to make the necessary arrangements for return. Once these arrangements are in place, please send your Opal back in its original condition (Un-altered, Un-damaged) and you will receive an Exchange or Store Credit.

*Postage fees and duties will be the responsibility of the buyer for any returned Opal/s.

 

We recommend that before purchasing an Opal (especially a high end Opal), to ask questions, ask for additional photos & videos to make sure you are a 100% certain & happy before you purchase your special gem. By doing this it will lessen the chance of you having 2nd thoughts when you receive the Opal & having to go through sending the Opal back to us incurring additional shipping and potential import duty costs. 

        Purchasing Your Opal In Person
      Once I have met you in person & you purchase an Opal from us, we do not offer refunds! We can only exchange for another Opal.
      Discounted Multiple-Item Purchases – In the event of a Discounted Multiple-Item Purchase Transaction, the return of any Opal/s bought within this transaction will be offered as a store credit or exchange only. All Discounted Multiple-Item Purchases are assessed on an individual basis, and agreed to (at the time of purchase) as our best parcel price, and therefore, we cannot offer a money back refund on a partial return of a parcel, but with an Exchange or Store Credit, you have the choice of  finding the perfect Opal on current or future Opal listings on this website.
     

    Unfortunately, we cannot accept refunds on discounted sale items, Lay-Aways or gift cards.

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