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Frequently Asked Questions

 

WHY DOES THE WEBSITE DEFAULT tO USD$

The Currency on our website defaults to US$, as the United States Market accounts for 80-85% of our online sales over the last 20+ years. (Sometimes our dollar is stronger than theirs, but regardless of that, it’s easy to keep it the same :))

 

Which Payment Methods do we accept? (Domestic & International) - SHOPIFY 

Shopify Payment - You can pay your way! This is a very convenient, easy, safe secure way to pay for your opal. You are able to use any credit card at the checkout. Use this for a smooth checkout experience. Your information is a 100% safe. Shopify Payments is PCI compliant and supports 3D Secure checkouts
PayPal Express Checkout - Is a very secure and easy way to pay and transfer and accept money. PayPal is the most popular choice for transactions all over the World because it is widely trusted. You don't have to be signed up to PayPal to use the service. (You can use any Credit/Debit Card without having a PayPal Account).
Direct Debit - Please email contact@globalopals.com to use this option to arrange.

How Do I Place An Order through Global Opals Website?

Choose your item/s – Click on the cart/checkout – Follow the prompts. The Shopping cart will automatically:

    • Combine multiple items at no extra cost
    • Apply any discounts (Gift Certificates etc)
    • Apply FREE SHIPPING for purchases over $300

(If the Opal is shipped to an Australian Address, GST is inclusive)

Do we accept Lay-Aways? 

Yes we do! Our standard Lay-By period is 6 weeks, with a minimum deposit of 10%. Please contact us if you would like to place a deposit for an item and make regular payments over the 6 week period! A PayPal request for the amount owing will be sent on the same date that we have both agreed on. 
The minimum amount for a Lay-Away is $500
Discounted Opal is not included in our Lay-Away Policy.
Please Note: Be sure to make the correct choice when you are shopping for your desired Opal, as there is NO CASH REFUND on Lay-Aways. However, you are able to send the Opal back (in the same condition as it was sent to you), For a STORE CREDIT on Future Purchases!! Please see: (DO WE ACCEPT RETURNS & REFUNDS BELOW)

How long will it take to get my Opal?

Your Opal will be securely wrapped and sent to you immediately after payment is received! (Within 24hrs) International Customers:

    • We use Australia Posts “International” Postal Service which normally takes around 5-9 working days, this service includes tracking & email notifications. but please allow 13 days, as sometimes there are delays eg; (public holidays) whilst in transit. For orders over $2000 we use Express Post International This service takes 2-4 business days between major metro areas. This service includes tracking, email notifications & a signature on delivery.

Australian Customers: Your Opal will be sent using the Overnight Express service. Orders are processed within 24hrs of receiving payment. Your parcel will be posted the following day on a weekday or if purchased on a weekend, we post on the Monday. Please Remember all orders over $300 are shipped FREE!!

How do I use the Currency Convertor?

Each page on the bottom left of your screen, you will see the Currency convertor. Once you click this, it shows 4 different currencies. There is AUD$ USD$ €Euro £Pound. & CAD. Once you have clicked the currency you will see it automatically, & it will add all purchases to the shopping cart accordingly at the check-out. Please note: (The currency convertor is an estimate & it is a guide only. Global Opals is not liable for incorrect currency information provided by this third party website & the currency will vary depending on the current exchange rate at the time of purchase.
Please remember our website defaults to US$

We have Gift Certificates

Can’t think of the perfect gift for that someone special!! Well think again!…Global Opals have Gift Certificates. Please email me for details. You can purchase for the amount of $20USD or more! Once they receive the certificate they can shop to their hearts content, choosing an Opal/s that they can cherish forever & be as unique as them. People love something unusual for their birthday & this would be perfect!!

Do we accept Returns & Refunds?

We offer a 100% Money Back Guarantee! We will accept money back within 7 days of receiving your opal. After 7 days we will review your circumstance to accept an exchange or store credit (see below). if you are not 100% happy with your purchase. Please contact us first to make the necessary arrangements. Once these arrangements are in place, please send your purchase back in the original condition (Un-Altered) and you will receive an 

Exchange

    • for another Opal/s or any products listed on our website.

Store Credit

    • to the value of your original purchase with current and future listings, or

Money Back within 7 days to the value of original purchase! It’s your choice. (NB. *Postage fees will be the responsibility of the buyer for returns.)  Please Note: (Once the Opal has been received by us it may take up to 12 days to process your refund). I will send you an email to let you know! Communication is always our motto!

    I recommend that before purchasing an Opal (especially a high end Opal), to ask questions, ask for additional photos & videos to make sure you are a 100% certain & happy before you purchase your special gem. By doing this it will lessen the chance of you having 2nd thoughts when you receive the Opal & having to go through sending the Opal back to us.
    Purchasing Your Opal In Person
    Once I have met you in person & you purchase an Opal from us, we do not offer refunds! We can only exchange for another Opal.
    Discounted Multiple-Item Purchases – In the event of a Discounted Multiple-Item Purchase Transaction, the return of any Opal/s bought within this transaction will be offered as a store credit or exchange only. All Discounted Multiple-Item Purchases are assessed on an individual basis, and agreed to (at the time of purchase) as our best parcel price, and therefore, we cannot offer a money back refund on a partial return of a parcel, but with an Exchange or Store Credit, you have the choice of  finding the perfect Opal on current or future Opal listings on this website.
 

Unfortunately, we cannot accept refunds on Discounted Sale items, Lay-Aways or Gift Cards.

 

Can I call and speak to someone before I buy?

Yes you can! Please pick up the phone and call us anytime! For calls in Australia Ph: 13000-OPALS For calls Outside Australia Ph: 61.438-351-567

Currency Of Returned Funds

Please Note: As we are an Australian based business, monies deposited into our bank account for all purchases on Global Opals website, are received in $AUD & will be returned in $AUD, despite which currency you choose to use to deposit into our account at the time of purchase.

If You Use Our Jeweler

Using Our Jeweler – If you purchase an Opal off us & use our jeweler to make a ring/pendant etc. We (Global Opals) are NOT held responsible for any damage, loss, breakage etc  There is NO REFUND once it is out of our hands

Customs Duties, & Taxes

Please Note: Some countries have certain Customs Requirements, including import Duties & Taxes”. Please make sure you are aware of your countries regulations, (Taxes & import duties), to avoid incurring additional costs. For further info contact your countries Custom Agent or Broker.

PLEASE ALSO be aware of your countries postal restrictions & requirements for sending Opal/precious stones/Jewelery into your country. Please go to your countries postage service policies to check before ordering

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